Returns & Refunds

Your satisfaction matters — here's exactly how returns and refunds work at DeHanso.
At a glance

Returns, made clear

Return window

Unopened, sealed products can be returned within 14 days of delivery. If you change your mind, you pay the return delivery.

Hygiene & safety

For health and safety, opened skincare and health products can't be returned or exchanged.

Wrong or damaged?

If we sent the wrong item or it arrived damaged, we'll make it right at no cost to you.

Quick and hassle-free
How a return works
  • 1 · Get in touch

    Message us on WhatsApp or email within 14 days of delivery with your order number.

  • 2 · Confirm eligibility

    We'll confirm your item qualifies and arrange the return with you.

  • 3 · Send it back

    Return the sealed, unopened product in its original packaging.

  • 4 · Refund issued

    Once received and checked, your refund goes back to your original payment method.

    •
    The details

    What can and can't be returned

    Eligible for return
    • Unopened, sealed products
    • Items in their original packaging
    • Wrong or damaged items we sent
    Not eligible
    • Opened skincare or health products
    • Items without original packaging
    • Products returned more than 14 days after delivery
    Returns & refunds

    Common questions

    You have 14 days from the delivery date. Reach out on WhatsApp or email and we'll guide you through the return.

    We arrange the return delivery with you. If you change your mind, you pay the return delivery cost. If we sent the wrong item or it arrived damaged, the return is on us.

    Once we receive and check the returned item, refunds are processed promptly to your original payment method.

    Yes — where stock allows, we're happy to arrange an exchange for a sealed, unopened item.

    Need help with a return?

    Message us on WhatsApp at +962 7 7523 0011 or email gm@aqardrug.com — we're happy to help.